Service locations are business entities that perform work on assets.
Create a case for a service location in your group.
POST /service_locations/{id}/cases
Name | Condition | Description |
---|---|---|
assetArrived | optional | The time at which the asset arrived at the service location. |
assetCheckInTime | optional | The time at which the asset was checked in at the service location. |
assetDepartedTime | optional | The time at which the asset was departed from the service location. |
assetIdentifier:id | optional | The Decisiv Asset Id. |
assetInformation:engineHours | optional | The engine hours of the asset when the case is created. |
assetInformation:mileage | optional | The mileage of the asset when the case is created. |
assetInformation:trailer:loaded | optional | The status of the trailer. |
assetInformation:trailer:unitNumber | optional | The unit number of the trailer attached to the asset. |
atr | optional | Actual time of repair. |
authNumber | optional | Authorization Number. |
breakdown:city | optional | The current location city of the asset. |
breakdown:driverName | optional | The driver’s name. |
breakdown:driverPhone | optional | The driver’s phone number. |
breakdown:location | optional | The current location of the asset. |
breakdown:state | optional | The current location state of the asset. |
cause | optional | The description of the cause for the case. |
complaint | optional | The description of the complaint. |
confirmedAppointmentTime | optional | Confirmed appointment time. |
correction | optional | The description of the resolution for the case. |
customComplaintCodes:code | optional | A set of custom complaint codes (must be defined through Professional Services before use). |
customerRequestedAppointmentTime | optional | The customer’s preferred appointment time. |
customerRequestedCompletionTime | optional | The customer’s preferred completion time. |
customers:billingCustomer:id | optional | The Billing Customer ID. |
customers:shippingCustomer:id | optional | The Shipping Customer ID. |
department:code | optional | The case department code. |
downtime | optional | The time at which the asset was not operational. |
etr | optional | Estimated time of repair. |
followupTime | optional | The time by which the customer needs to be contacted. |
invoiceAmount | optional | Invoice total. |
invoiceDate | optional | Invoice Date. |
invoiceNumber | optional | Invoice number. |
poNumber | optional | Purchase order number. |
primaryContact:email | optional | The email of the primary contact. |
primaryContact:name | optional | The full name of the primary contact. |
primaryContact:phone | optional | The phone number of the primary contact. |
primaryContact:relation | optional | The relation of the primary contact. |
programType:description | optional | The case program type description. |
roNumber | optional | Repair order number. |
serviceLocationSuggestedAppointmentTime | optional | Service location’s preferred appointment time. |
status:name | optional | Current status of the case. |
tagNumber | optional | Tag number for the asset on the lot. |
uptime | optional | The time at which the asset was operational. |
vmrs:code14 | optional | Reason for repair. |
vmrs:code15 | optional | Work Accomplished. |
vmrs:code16 | optional | Repair priority. |
vmrs:code17 | optional | Repair site. |
vmrs:code82 | optional | Operator Report. |
vmrs:complaintCode33 | optional | Component code for the complaint. |
vmrs:complaintCode79 | optional | Position code for the complaint. |
vmrs:correctionCode33 | optional | Component code for the correction. |
vmrs:correctionCode79 | optional | Position code for the correction. |
<?xml version="1.0" encoding="UTF-8"?>
<case xmlns="http://www.decisiv.net/platform_api/0.3-beta/Case/CaseRequest"
xmlns:ct="http://www.decisiv.net/platform_api/0.3-beta/Case/CaseTypes"
xmlns:g="http://www.decisiv.net/platform_api/0.2/Case/GroupedUser"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:d="http://www.decisiv.net/platform_api/0.3-beta/Case/Department"
xmlns:pt="http://www.decisiv.net/platform_api/0.3-beta/Case/ProgramType"
xsi:schemaLocation="http://www.decisiv.net/platform_api/0.3-beta/Case/CaseRequest">
<ct:assetIdentifier>
<ct:id>1234</ct:id>
</ct:assetIdentifier>
<assignee>
<g:id>id0</g:id>
</assignee>
<primaryContact>
<ct:name>name1</ct:name>
<ct:phone>15558675309</ct:phone>
<ct:email>email0</ct:email>
<ct:relation>relation0</ct:relation>
</primaryContact>
<breakdown>
<ct:driverName>Driver Name</ct:driverName>
<ct:driverPhone>555-555-5555</ct:driverPhone>
<ct:location>location0</ct:location>
<ct:city>city0</ct:city>
<ct:state>state0</ct:state>
</breakdown>
<assetDepartedTime>2006-05-04T18:13:51.0</assetDepartedTime>
<assetInformation>
<ct:engineHours>engineHours0</ct:engineHours>
<ct:mileage>100</ct:mileage>
<ct:trailer>
<ct:unitNumber>unitNumber</ct:unitNumber>
<ct:loaded>true</ct:loaded>
</ct:trailer>
</assetInformation>
<cause>cause0</cause>
<correction>correction0</correction>
<complaint>complaint0</complaint>
<severity>0.0</severity>
<downtime>2006-05-04T18:13:51.0</downtime>
<uptime>2006-05-04T18:13:51.0</uptime>
<customerRequestedAppointmentTime>2006-05-04T18:13:51.0</customerRequestedAppointmentTime>
<serviceLocationSuggestedAppointmentTime>2006-05-04T18:13:51.0</serviceLocationSuggestedAppointmentTime>
<confirmedAppointmentTime>2006-05-04T18:13:51.0</confirmedAppointmentTime>
<customerRequestedCompletionTime>2006-05-04T18:13:51.0</customerRequestedCompletionTime>
<followupTime>2006-05-04T18:13:51.0</followupTime>
<assetArrived>2006-05-04T18:13:51.0</assetArrived>
<assetCheckInTime>2006-05-04T18:13:51.0</assetCheckInTime>
<etr>2006-05-04T18:13:51.0</etr>
<atr>2006-05-04T18:13:51.0</atr>
<ct:status>
<ct:name>status name</ct:name>
</ct:status>
<poNumber>poNumber0</poNumber>
<roNumber>roNumber0</roNumber>
<invoiceAmount>0.00</invoiceAmount>
<invoiceNumber>invoiceNumber0</invoiceNumber>
<invoiceDate>2016-04-21</invoiceDate>
<authNumber>authNumber0</authNumber>
<tagNumber>tagNumber0</tagNumber>
<department>
<d:code>code0</d:code>
</department>
<programType>
<pt:description>description0</pt:description>
</programType>
<customers>
<billingCustomer>
<ct:id>billingCustomer0</ct:id>
</billingCustomer>
<shippingCustomer>
<ct:id>shippingCustomer0</ct:id>
</shippingCustomer>
</customers>
</case>
Name | Value |
---|---|
assetArrived | The time at which the asset arrived at the service location. |
assetCheckInTime | The time at which the asset was checked in at the service location. |
assetDepartedTime | The time at which the asset was departed from the service location. |
assetInformation:engineHours | The engine hours of the asset when the case is created. |
assetInformation:mileage | The mileage of the asset when the case is created. |
assetInformation:trailer:loaded | The status of the trailer. |
assetInformation:trailer:unitNumber | The unit number of the trailer attached to the asset. |
assignee:groupName | The group name for the assignee. |
assignee:id | The assignee of the case when created. |
assignee:name | The name of the assignee. |
assignee:url | The Assignee URL. |
atr | Actual time of repair. |
attachmentsURL | The Cases attachments url. |
authNumber | Authorization Number. |
billingCustomerURL | The Billing Customer URL. |
breakdown:city | The current location city of the asset. |
breakdown:driverName | The driver’s name. |
breakdown:driverPhone | The driver’s phone number. |
breakdown:location | The current location of the asset. |
breakdown:state | The current location state of the asset. |
cause | The description of the cause for the case. |
closed | Identifies whether the Case is Closed or not. |
closeURL | The URL to Close the Case. |
complaint | The description of the complaint. |
confirmedAppointmentTime | Confirmed appointment time. |
coreTotal | The total cost for Core parts. |
correction | The description of the resolution for the case. |
createdAt | The date the record was created. |
customComplaintCodes:code | A set of custom complaint codes (must be defined through Professional Services before use). |
customerRequestedAppointmentTime | The customer’s preferred appointment time. |
customerRequestedCompletionTime | The customer’s preferred completion time. |
customers:billingCustomer:id | The Billing Customer ID. |
customers:billingCustomer:companyName | The Billing Customer company name. |
customers:billingCustomer:externalID | The Billing Customer external identifier. |
customers:customer:id | The Customer ID. |
customers:customer:companyName | The Customer company name. |
customers:customer:externalID | The Customer external identifier. |
customers:shippingCustomer:id | The Shipping Customer ID. |
customers:shippingCustomer:companyName | The Shipping Customer company name. |
customers:shippingCustomer:externalID | The Shipping Customer external identifier. |
customerURL | The Customer URL. |
department:code | The case department code. |
department:description | The case department description. |
downtime | The time at which the asset was not operational. |
estimateURL | The Estimate URL. |
etr | Estimated time of repair. |
followupTime | The time by which the customer needs to be contacted. |
freight | The cost for Freight. |
hazWaste | The cost for Hazardous Waste. |
id | The numerical record id. |
invoiceAmount | Invoice total. |
invoiceDate | Invoice Date. |
invoiceNumber | Invoice number. |
laborTotal | The total cost for Labor. |
notesURL | The Case notes URL. |
openURL | The URL to Open the Case. |
originationEvent | The origination of the Event. |
parentCaseURL | The Parent Case URL. |
partsTotal | The total cost for Parts. |
poNumber | Purchase order number. |
primaryContact:caseRecipientId | The Decisv Portal user id for the primary contact. |
primaryContact:email | The email of the primary contact. |
primaryContact:name | The full name of the primary contact. |
primaryContact:phone | The phone number of the primary contact. |
primaryContact:relation | The relation of the primary contact. |
programType:description | The case program type description. |
roNumber | Repair order number. |
serviceLocationSuggestedAppointmentTime | Service location’s preferred appointment time. |
serviceLocationURL | The Service Location URL. |
severity | A decimal value indicating the severity of the estimate. |
shippingCustomerURL | The Shipping Customer URL. |
shopSupplies | The cost of the Shop Supplies. |
status:name | Current status of the case. |
subcasesURL | The Subcases URL. |
tagNumber | Tag number for the asset on the lot. |
tax | The amount of tax charged. |
total | The accumulated total. |
updatedAt | The date the record was last updated. |
uptime | The time at which the asset was operational. |
URL | The object URL. |
uuid | the unique identifier of the object. |
vmrs:code14 | Reason for repair. |
vmrs:code15 | Work Accomplished. |
vmrs:code16 | Repair priority. |
vmrs:code17 | Repair site. |
vmrs:code82 | Operator Report. |
vmrs:complaintCode33 | Component code for the complaint. |
vmrs:complaintCode79 | Position code for the complaint. |
vmrs:correctionCode33 | Component code for the correction. |
vmrs:correctionCode79 | Position code for the correction. |
<case xmlns="http://www.decisiv.net/platform_api/0.3-beta/Case/CaseResponse"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:ct="http://www.decisiv.net/platform_api/0.3-beta/Case/CaseTypes"
xmlns:g="http://www.decisiv.net/platform_api/0.2/Case/GroupedUser"
xmlns:d="http://www.decisiv.net/platform_api/0.3-beta/Case/Department"
xmlns:pt="http://www.decisiv.net/platform_api/0.3-beta/Case/ProgramType"
xmlns:vmrs="http://www.decisiv.net/platform_api/0.2/Case/VMRS">
<id>id0</id>
<uuid>uuid0</uuid>
<URL>URL0</URL>
<estimateURL>estimateURL</estimateURL>
<parentCaseURL>parentCaseURL0</parentCaseURL>
<assetURL>assetURL0</assetURL>
<customerURL>customerURL0</customerURL>
<billingCustomerURL>billingCustomerURL0</billingCustomerURL>
<shippingCustomerURL>shippingCustomerURL0</shippingCustomerURL>
<serviceLocationURL>serviceLocationURL0</serviceLocationURL>
<notesURL>notesURL0</notesURL>
<attachmentsURL>attachmentsURL0</attachmentsURL>
<subcasesURL>subcasesURL0</subcasesURL>
<closeURL>closeURL0</closeURL>
<openURL>openURL0</openURL>
<assetDepartedTime>2006-05-04T18:13:51.0</assetDepartedTime>
<assignee>
<g:id>id0</g:id>
<g:URL>url0</g:URL>
<g:name>name0</g:name>
<g:groupName>groupName0</g:groupName>
</assignee>
<primaryContact>
<ct:caseRecipientId>caseRecipientId1</ct:caseRecipientId>
<ct:name>name1</ct:name>
<ct:phone>15558675309</ct:phone>
<ct:email>email0</ct:email>
<ct:relation>relation0</ct:relation>
</primaryContact>
<breakdown>
<ct:driverName>driver name</ct:driverName>
<ct:driverPhone>555-555-5555</ct:driverPhone>
<ct:location>location0</ct:location>
<ct:city>city0</ct:city>
<ct:state>state0</ct:state>
</breakdown>
<ct:assetInformation>
<ct:engineHours>engineHours0</ct:engineHours>
<ct:mileage>100</ct:mileage>
<ct:trailer>
<ct:unitNumber>unitNumber0</ct:unitNumber>
<ct:loaded>false</ct:loaded>
</ct:trailer>
</assetInformation>
<cause>cause0</cause>
<correction>correction0</correction>
<complaint>complaint0</complaint>
<severity>0.0</severity>
<originationEvent>originationEvent0</originationEvent>
<downtime>2006-05-04T18:13:51.0</downtime>
<uptime>2006-05-04T18:13:51.0</uptime>
<customerRequestedAppointmentTime>2006-05-04T18:13:51.0</customerRequestedAppointmentTime>
<serviceLocationSuggestedAppointmentTime>2006-05-04T18:13:51.0</serviceLocationSuggestedAppointmentTime>
<confirmedAppointmentTime>2006-05-04T18:13:51.0</confirmedAppointmentTime>
<customerRequestedCompletionTime>2006-05-04T18:13:51.0</customerRequestedCompletionTime>
<followupTime>2006-05-04T18:13:51.0</followupTime>
<assetArrived>2006-05-04T18:13:51.0</assetArrived>
<assetCheckInTime>2006-05-04T18:13:51.0</assetCheckInTime>
<etr>2006-05-04T18:13:51.0</etr>
<atr>2006-05-04T18:13:51.0</atr>
<ct:status>
<ct:name>name4</ct:name>
</ct:status>
<poNumber>poNumber0</poNumber>
<roNumber>roNumber0</roNumber>
<invoiceAmount>0.00</invoiceAmount>
<invoiceNumber>invoiceNumber0</invoiceNumber>
<invoiceDate>2016-04-21</invoiceDate>
<authNumber>authNumber0</authNumber>
<tagNumber>tagNumber0</tagNumber>
<ct:customComplaintCodes>
<ct:code>001158</ct:code>
<ct:code>005599</ct:code>
</ct:customComplaintCodes>
<vmrs>
<vmrs:code14>
<vmrs:code>01</vmrs:code>
<vmrs:description>01 description</vmrs:description>
</vmrs:code14>
<vmrs:code15>
<vmrs:code>01</vmrs:code>
<vmrs:description>code 01 description</vmrs:description>
</vmrs:code15>
<vmrs:code16>
<vmrs:code>1</vmrs:code>
<vmrs:description>code 1 description</vmrs:description>
</vmrs:code16>
<vmrs:code17>
<vmrs:code>1</vmrs:code>
<vmrs:description>code 1 description</vmrs:description>
</vmrs:code17>
<vmrs:complaintCode33>
<vmrs:code>001</vmrs:code>
<vmrs:description>code 001 description</vmrs:description>
</vmrs:complaintCode33>
<vmrs:correctionCode33>
<vmrs:code>001</vmrs:code>
<vmrs:description>001 description</vmrs:description>
</vmrs:correctionCode33>
<vmrs:correctionCode79>
<vmrs:code>001</vmrs:code>
<vmrs:description>001 description</vmrs:description>
</vmrs:correctionCode79>
<vmrs:code82>
<vmrs:code>001</vmrs:code>
<vmrs:description>code 001 description</vmrs:description>
<vmrs:code>002</vmrs:code>
<vmrs:description>code 002 description</vmrs:description>
</vmrs:code82>
</vmrs>
<department>
<d:code>code0</d:code>
<d:description>description0</d:description>
</department>
<programType>
<pt:description>description0</pt:description>
</programType>
<customers>
<customer>
<ct:id>id0</ct:id>
<ct:companyName>company0</ct:companyName>
<ct:externalID>externalID0</ct:externalID>
</customer>
<billingCustomer>
<ct:id>id1</ct:id>
<ct:companyName>company1</ct:companyName>
<ct:externalID>externalID1</ct:externalID>
</billingCustomer>
<shippingCustomer>
<ct:id>id2</ct:id>
<ct:companyName>company2</ct:companyName>
<ct:externalID>externalID2</ct:externalID>
</shippingCustomer>
</customers>
<shopSupplies>0.00</shopSupplies>
<hazWaste>0.00</hazWaste>
<freight>0.00</freight>
<tax>0.00</tax>
<partsTotal>0.00</partsTotal>
<laborTotal>0.00</laborTotal>
<coreTotal>0.00</coreTotal>
<total>0.00</total>
<closed>false</closed>
<createdAt>2006-05-04T18:13:51.0</createdAt>
<updatedAt>2006-05-04T18:13:51.0</updatedAt>
</case>
GET /service_locations/{id}/departments
<?xml version="1.0" encoding="UTF-8"?>
<departments xmlns="http://www.decisiv.net/platform_api/0.3-beta/Case/ServiceLocationDepartments"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:d="http://www.decisiv.net/platform_api/0.3-beta/Case/Department"
xsi:schemaLocation="http://www.decisiv.net/platform_api/0.3-beta/Case/ServiceLocationDepartments">
<department xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:d="http://www.decisiv.net/platform_api/0.3-beta/Case/Department" xmlns="http://www.decisiv.net/platform_api/0.3-beta/Case/ServiceLocationDepartments">
<d:code>code0</d:code>
<d:description>description0</d:description>
</department>
<department xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:d="http://www.decisiv.net/platform_api/0.3-beta/Case/Department" xmlns="http://www.decisiv.net/platform_api/0.3-beta/Case/ServiceLocationDepartments">
<d:code>code1</d:code>
<d:description>description1</d:description>
</department>
</departments>
GET /service_locations/{id}/departments/{code}
<?xml version="1.0" encoding="UTF-8"?>
<department xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:d="http://www.decisiv.net/platform_api/0.3-beta/Case/Department" xmlns="http://www.decisiv.net/platform_api/0.3-beta/Case/ServiceLocationDepartments">
<d:code>code0</d:code>
<d:description>description0</d:description>
</department>
GET /service_locations/{id}/salesmen
<?xml version="1.0" encoding="UTF-8"?>
<salesmen xmlns="http://www.decisiv.net/platform_api/0.3-beta/Case/ServiceLocationSalesmen" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:d="http://www.decisiv.net/platform_api/0.3-beta/Case/Salesman" xsi:schemaLocation="http://www.decisiv.net/platform_api/0.3-beta/Case/ServiceLocationSalesmen">
<salesman xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:s="http://www.decisiv.net/platform_api/0.3-beta/Case/Salesman" xmlns="http://www.decisiv.net/platform_api/0.3-beta/Case/ServiceLocationSalesmen">
<s:id>id0</s:id>
<s:name>name0</s:name>
</salesman>
<salesman xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:s="http://www.decisiv.net/platform_api/0.3-beta/Case/Salesman" xmlns="http://www.decisiv.net/platform_api/0.3-beta/Case/ServiceLocationSalesmen">
<s:id>id1</s:id>
<s:name>name1</s:name>
</salesman>
</salesmen>
GET /service_locations/{id}/program_types
<?xml version="1.0" encoding="UTF-8"?>
<programTypes xmlns="http://www.decisiv.net/platform_api/0.3-beta/Case/ServiceLocationProgramTypes"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:pt="http://www.decisiv.net/platform_api/0.3-beta/Case/ProgramType"
xsi:schemaLocation="http://www.decisiv.net/platform_api/0.3-beta/Case/ServiceLocationProgramTypes">
<programType xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:pt="http://www.decisiv.net/platform_api/0.3-beta/Case/ProgramType" xmlns="http://www.decisiv.net/platform_api/0.3-beta/Case/ServiceLocationProgramTypes">
<pt:description>description0</pt:description>
</programType>
<programType xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:pt="http://www.decisiv.net/platform_api/0.3-beta/Case/ProgramType" xmlns="http://www.decisiv.net/platform_api/0.3-beta/Case/ServiceLocationProgramTypes">
<pt:description>description1</pt:description>
</programType>
</programTypes>